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العربية

Al Sharhan Industries

Privacy Policy

E-Commerce Website
alsharhankw.com

1. INTRODUCTION

Al-Sharhan Industries considers the protection of your privacy to be an important ethical, legal, and operational responsibility. Your information is treated as confidential and protected through appropriate technical and organisational safeguards.

This Privacy Policy explains how Al Sharhan Industries Co. (“Company”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal data when you access or use the Website.

By using the Website, registering an account, or placing an order, you acknowledge that you have read and understood this Privacy Policy.

By accessing or using the Website, you acknowledge that your personal data may be processed in accordance with this Privacy Policy and applicable laws.

This Policy is designed to comply with applicable data protection laws in the State of Kuwait and, where relevant, applicable privacy and consumer protection regulations in other jurisdictions where the Company operates.

We implement reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. Users are responsible for maintaining the confidentiality of their account credentials and for securely logging out of their accounts after use.

If you do not agree with this Privacy Policy, you should discontinue use of the Website and Services.

2. DATA CONTROLLER

The Company acts as the data controller for personal data collected through the Website.
For privacy-related inquiries or requests concerning personal data, users may contact the Company using the details below:
Email: support@alsharhanind.com
Phone: +965 9855 6622
Address: Shuwaikh Industrial Area, Kuwait

3. INFORMATION WE COLLECT

We may collect and process the following personal data:

3.1 Information you provide directly

  • Full name
  • Contact details
  • Billing and delivery addresses
  • Account details
  • Orders and purchases
  • Customer service communications

3.2 Payment information

  • Transaction details and references
  • Payment method used
  • Limited billing and transaction data processed via secure third-party payment providers

We do not store full card details or CVV codes.

3.3 Automatically collected information

  • IP address
  • Device and browser information
  • Operating system
  • Pages visited and usage behaviour
  • Session duration
  • Referral sources

4. PURPOSE OF PROCESSING

We process data to:

  • Fulfil orders
  • Manage accounts
  • Provide customer support
  • Process payments and prevent fraud
  • Improve Website performance
  • Analyse business operations
  • Conduct marketing, advertising, analytics, and customer engagement where permitted by law
  • Comply with legal obligations

5. LEGAL BASIS

We process data based on:

  • Contract performance
  • Legitimate interests
  • Consent (where required)
  • Legal obligations

6. COOKIES

The Website uses cookies and similar technologies to operate effectively, improve user experience, analyse performance, and support marketing activities.

Cookies may collect:

  • Device and browser data
  • IP address
  • Approximate location
  • Usage behaviour

Users may disable cookies in browser settings, which may affect Website functionality.

We may use tools such as analytics and advertising platforms.

Where required, consent will be requested before placing non-essential cookies.

7. MARKETING

We may send:

  • Order updates
  • Service messages
  • Marketing communications

Marketing is only sent where permitted by law or with required consent. Users may opt out at any time.

8. DATA SHARING

We may share data with:

  • Payment providers
  • Logistics partners
  • IT providers
  • Analytics and marketing platforms
  • Authorities where required by law

We do not sell personal data.

9. INTERNATIONAL TRANSFERS

Where data is transferred outside Kuwait, appropriate safeguards are applied in line with applicable laws.

10. DATA RETENTION

We retain data only as long as necessary for:

  • Legal obligations
  • Business operations
  • Dispute resolution

Retention periods vary depending on legal and operational requirements.

11. DATA SECURITY

We apply safeguards against:

  • Unauthorized access
  • Loss or misuse
  • Alteration or disclosure
  • Cybersecurity threats

In case of a data incident, we may take necessary steps including notifying affected individuals or authorities where required.

12. USER RIGHTS

Users may:

  • Access their data
  • Request correction
  • Request deletion (where applicable)
  • Object to processing
  • Withdraw consent

These rights may be subject to legal limitations.

13. THIRD-PARTY LINKS

We are not responsible for third-party websites.

Users should review third-party privacy policies before submitting data.

14. AUTOMATED DECISIONS

We do not use automated decision-making with legal effects, but may use automated tools for:

  • Fraud detection
  • Risk analysis
  • Marketing optimisation

15. CHILDREN

The Website is not intended for individuals below the legal age required to enter binding agreements under applicable law.

We do not knowingly collect data from minors.

16. CHANGES

We may update this Policy at any time.

Material changes may be communicated where required by law.

17. GOVERNING LAW

This Policy is governed by the laws of Kuwait.

Any disputes shall fall under the jurisdiction of Kuwaiti courts unless otherwise required by law.

18. CONTACT

Email: support@alsharhanind.com
Phone: +965 9855 6622