Free delivery on orders over 10 KWDReturns within 14 daysNext day delivery ( Except Friday )Free delivery on orders over 10 KWDReturns within 14 daysNext day delivery ( Except Friday )Free delivery on orders over 10 KWDReturns within 14 daysNext day delivery ( Except Friday )Free delivery on orders over 10 KWDReturns within 14 daysNext day delivery ( Except Friday )
العربية

Al Sharhan Industries

Shipping Policy

E-Commerce Website
alsharhankw.com

1. GENERAL OVERVIEW

This Shipping Policy governs the delivery of products purchased through the Al Sharhan Industries eCommerce Website (“alsharhankw.com”).

By placing an order, you agree to the terms outlined in this Shipping Policy.

2. DELIVERY COVERAGE

The Company currently offers delivery within:

  • The State of Kuwait
  • Additional GCC countries (where applicable and enabled on the Website)

Delivery availability may vary depending on product type, order size, and location.

3. DELIVERY TIMEFRAMES

3.1 Standard Delivery

Orders are typically delivered on the next business day following order confirmation.

3.2 Scheduled Delivery

Customers may have the option to select a preferred delivery date and time slot at checkout, subject to availability.

3.3 Nature of Delivery Timelines

All delivery timeframes are estimates only and are not guaranteed. Delays may occur due to operational or external factors.

4. ORDER PROCESSING

  • Orders are processed following successful payment confirmation
  • Orders placed after the daily cutoff time may be processed on the next business day
  • Orders are not processed on public holidays unless otherwise stated

The Company reserves the right to delay or suspend processing due to:

  • Payment verification requirements
  • Stock availability
  • Operational constraints

5. SHIPPING FEES AND FREE DELIVERY THRESHOLD

5.1 Standard Shipping Fees

Shipping charges may:

  • Be applied as a flat rate; or
  • Be calculated dynamically at checkout based on delivery location, order size, weight, or delivery type

5.2 Free Delivery Eligibility

The Company may offer free delivery for orders exceeding a specified minimum order value (“Free Delivery Threshold”).

  • The applicable threshold will be clearly displayed on the Website and/or at checkout
  • Free delivery eligibility is calculated based on the net order value after discounts, unless otherwise stated

5.3 Exclusions

Free delivery may not apply to:

  • Certain product categories (e.g., heavy or oversized items)
  • Remote or restricted delivery locations
  • Special delivery requirements (e.g., timed or priority delivery slots)

5.4 Promotional Adjustments

The Company reserves the right to:

  • Modify or waive shipping fees
  • Adjust the free delivery threshold
  • Offer promotional free shipping campaigns

at its sole discretion and for limited periods.

6. DELIVERY CONDITIONS

6.1 Customer Responsibilities

The Customer is responsible for:

  • Providing accurate and complete delivery details
  • Ensuring availability at the selected delivery time
  • Providing access to the delivery location

6.2 Failed Deliveries

A delivery attempt may be deemed unsuccessful if:

  • The Customer is unavailable
  • Incorrect or incomplete address information is provided
  • Access to the delivery location is restricted or denied

In such cases:

  • Re-delivery may be attempted at the Company’s discretion
  • Additional delivery charges may apply

6.3 Delivery Confirmation

Delivery shall be considered complete when:

  • The product is delivered to the address provided; and
  • Received by the Customer or any adult individual present at the delivery location

Electronic records, tracking confirmations, delivery logs, and system-generated data maintained by the Company shall constitute prima facie evidence of delivery and transaction status.

7. RISK AND TITLE

  • Risk in the products passes to the Customer upon delivery
  • Ownership (title) transfers only upon full payment
  • To the maximum extent permitted by applicable law, the Company’s liability arising from delivery-related claims shall not exceed the amount paid by the Customer for the affected order.

The Company shall not be liable for:

  • any indirect, incidental, consequential, or loss of profit damages arising from delivery delays or failures.
  • Delays caused by third-party logistics providers
  • Delivery failures resulting from incorrect customer information

8. DELIVERY DELAYS

The Company shall not be liable for any delay, suspension, or failure in delivery arising from events beyond its reasonable control, including but not limited to:

  • Traffic congestion
    • Severe weather conditions
    • Government actions or restrictions
    • Customs delays
    • Supply chain disruptions
    • Labor disputes
    • Technical system failures
    • Public emergencies
    • Force majeure events

In such circumstances, delivery timelines shall be automatically extended for the duration of the relevant delay.

9. INSPECTION UPON DELIVERY

Customers are advised to inspect products upon receipt.

Any issues, including damage, defects, or missing items, must be reported within 24–48 hours in accordance with the Returns Policy.

10. SPECIAL DELIVERY CONDITIONS

Certain products, including heavy, bulky, or industrial items, may:

  • Require specialized delivery arrangements
  • Be subject to extended delivery timelines
  • Incur additional delivery charges

Such conditions will be communicated at checkout or prior to dispatch.

10.1 PARTIAL SHIPMENTS

The Company reserves the right to fulfill orders through partial shipments where operationally necessary.

11. INTERNATIONAL SHIPPING (IF APPLICABLE)

For deliveries outside Kuwait:

  • Delivery timelines vary by destination
  • Customs duties, taxes, and import charges may apply
  • Such charges are the responsibility of the Customer unless otherwise stated.

The Company may use third-party logistics or delivery service providers. While the Company will use reasonable efforts to coordinate delivery, it shall not be liable for delays, losses, or damages caused solely by third-party delivery providers beyond the Company’s reasonable control.

12. MODIFICATION OF DELIVERY DETAILS

Requests to modify delivery details must be made prior to dispatch and are subject to operational feasibility.

The Company does not guarantee that such modifications can be accommodated.

Delivery dates and times are estimates only and shall not constitute a binding obligation or guaranteed service level unless expressly agreed otherwise in writing.

13. CONTACT

For delivery-related inquiries:

Email: support@alsharhanind.com

Phone: +96598556622

14. POLICY UPDATES

The Company reserves the right to amend this Shipping Policy at any time.

Updates shall take effect upon publication on the Website.